Zoho Desk
Name: Desk
Description:
Zoho Desk is the industry's first context-aware help desk software that helps businesses focus on the customer.
Type: Help Desk
Limits:
Website: https://desk.zoho.com
Features: https://www.zoho.com/desk/features.html
New Features: https://www.zoho.com/zoho-desk/whats-new.html
Help Linx
1.1 Introducing Zoho Desk - Video - Workflow Academy - 9/4/2022
1.2 What is Your Customer Request Inquiry Volume - Video - Workflow Academy - 9/4/2022
1.6 Quick Tips if You're Switching from Freshdesk or Zendesk - Video - Workflow Academy - 9/4/2022
2024 Email Authentication Standards: Elevating Security with Google and Yahoo - Article - Zoho - 30/1/2024
Account details view is now supported in the latest version of the Zoho Desk iOS mobile app - Article - Zoho - 6/12/2022
Activities associated with a ticket are now accessible in the latest version of the Zoho Desk Android mobile app - Article - Zoho - 15/6/2022
Add Marketplace Extensions now in Zoho Desk Blueprint Transitions - Segment - Article - Zoho - 19/3/2024
Adds Custom Lookup Fields for Tickets, Contacts, & Accounts Modules - Segment - Article - Zoho - 11/7/2023
Advanced Help Center Customization with JavaScript - Article - Zoho - 29/11/2025
Agents module gets a new-look and multiple options to customize the layout and fields - Article - Zoho - 8/9/2022
AI Agents for Zoho Desk || Q2 2025 Updates - Video - Zenatta - 18/10/2025
Android and iOS app update: Access multilingual templates on the IM module - Article - Zoho - 20/11/2025
Android and iOS app update: Agent detail overview - Article - Zoho - 21/10/2025
Android and iOS Feature Updates - Article - Zoho - 29/4/2025
Android App now Supports Marketplace Extensions - Article - Zoho - 22/7/2023
Android app update - Activities module support - Article - Zoho - 25/3/2025
Android app update - Initiate WhatsApp chat with pre-approved templates from ticket and contact details screen - Article - Zoho - 15/2/2025
Android app update - Swipe action customization - Article - Zoho - 9/9/2025
Android app update: Accessing the guided conversation bots in the IM module - Article - Zoho - 28/12/2025
Android app update: Enhanced UI of the History tab - Article - Zoho - 27/12/2025
Android app update: Filter enhancement, Save Filters - Article - Zoho - 26/11/2025
API Usage Alerts - Article - Zoho - 9/11/2024
app update - iOS - Article - Zoho - 8/8/2023
app update (iOS and Android) - Read Receipts - Article - Zoho - 9/7/2023
app update: AI powered features - Article - Zoho - 27/12/2025
'Approvals' is now supported in the latest version of the Zoho Desk iOS mobile app. - Article - Zoho - 8/5/2022
April'23 Update Round-up - Article - Zoho - 23/5/2023
Article Templates - Article - Zoho - 11/11/2025
ASAP announcement | Help customers find the content they need - Article - Zoho - 1/6/2024
ASAP announcement | Introducing the only text-to-speech app you need - Article - Zoho - 1/6/2024
ASAP announcement | Time to embrace the enhanced JWT Authentication Mechanism for ASAP | Dec'23 - Article - Zoho - 26/12/2023
ASAP SDK | Feature updates | June '23 - Article - Zoho - 14/6/2023
Attention: Modification to the Get Agent API - Article - Zoho - 5/3/2024
Audit Log – Detailed View & Export Now Live - Article - Zoho - 28/4/2025
Audit Log Enhancements - Article - Zoho - 11/11/2025
Better Security, Better User Experience | Help Center Update | June'25 - Article - Zoho - 28/12/2025
Blueprint Transitions for IM Tickets - Article - Zoho - 2/11/2024
Chat-to-Ticket Timers - Article - Zoho - 8/6/2025
Color-Coded Picklist Fields for Improved Visual Clarity - Article - Zoho - 9/11/2024
Community Module Enhancements - Article - Zoho - 18/2/2023
Configuring SPF and DKIM for your Email Domain - Article - Zoho - 23/9/2022
Content Analysis Tool - Article - Zoho - 21/12/2025
Cross-Department Parent-Child Ticketing - Article - Zoho - 24/5/2025
Custom Action Buttons on Ticket Interface - Article - Zoho - 14/6/2025
Custom Modules - Zoho Desk - Android - Article - Zoho - 1/6/2024
Custom Modules - Zoho Desk - iOS - Article - Zoho - 1/6/2024
Customer service in 2022 - Article - Zoho - 18/1/2022
Default Email Templates - Zoho Desk - iOS - Article - Zoho - 1/6/2024
Default Ticket Listing - Zoho Desk - Android - Article - Zoho - 1/6/2024
Deprecating the departmentIds query parameter - Article - Zoho - 7/6/2022
Deprecation of older versions of ASAP Mobile SDK | Zoho Desk - Article - Zoho - 8/2/2022
Desk - Summary of 2021 - Article - Zoho - 18/1/2022
Desk: Community Module Revamp - Article - Zoho - 5/5/2025
Desk: Enhanced Support Plan Management - Article - Zoho - 24/12/2024
Determine agent work hours and break timings with Desk's agent availability report - Article - Zoho - 12/5/2025
DKIM Will Soon Be Mandatory - Article - Zoho - 24/12/2024
Elevating Email Security on Zoho Desk: DKIM Now Mandatory - Article - Zoho - 24/12/2024
Engage with your customers at scale using WhatsApp Marketing Template messages - Article - Zoho - 27/12/2025
Enhanced Collaboration with Mass Comments - Article - Zoho - 9/12/2024
Enhanced Knowledge Base Organization with Accordions and Tabs - Article - Zoho - 9/11/2024
Enhanced Ticket Assignment with Agent-Level Thresholds - Article - Zoho - 2/11/2024
Enhanced Zia Integration with GPT - Article - Zoho - 19/11/2024
Enhancements in Reports: Schedule static reports, group date and time based fields using more criteria and more - Article - Zoho - 13/12/2022
Enrich customer support in your mobile app with the ASAP SDK - Article - Zoho - 14/2/2023
Everything You Need To Know About Zoho Desk - Article - YouTube - 26/5/2023
Export data using advanced export options and customizable settings - Article - Zoho - 20/11/2025
Export Tickets from the Help Center - Article - Zoho - 25/12/2025
File Encryption - Zoho Desk iOS app update - Article - Zoho - 24/9/2024
Filters are now supported in the latest version of the Zoho Desk Android mobile app - Article - Zoho - 19/7/2022
Formula Fields - Article - Zoho - 1/2/2025
FSM Integration || Setup Tutorial & Demo - Video - Zenatta - 24/5/2025
Full Product Overview – 2022 - Article - Zenatta - 26/3/2022
Full Product Tutorial - 2022 - Video - Zenatta - 27/3/2022
Gamification - Article - Zoho - 2/12/2024
GitLab Extension for Zoho Desk: Connecting support and development for faster resolutions - Article - Zoho - 26/11/2025
Guided Conversations - Early Access update [February 2022] - Article - Zoho - 17/2/2022
Help Desk Software Features: Zoho Desk Against The Competition - Video - Zenatta - 18/2/2023
How to Set Up (a Simple Version of) Zoho Desk - Article - Workflow Academy - 9/4/2022
How to Set Up Zoho Desk in 7 Easy Steps - Article - Zenatta - 5/4/2025
How To Setup A Knowledge Base Tutorial - 2021 - Video - Zenatta - 11/1/2023
How to USE Zoho Desk for Beginners || Zoho Desk User Training - Video - Zenatta - 11/11/2025
IM reply option via blueprint transition - Zoho Desk Android app update - Article - Zoho - 15/10/2024
IM Update - Article - Zoho - 22/7/2023
Implement JWT Authentication Mechanism for Help Center - Article - Zoho - 1/6/2024
Implement Regex in Layout and Validation rules - Article - Zoho - 12/3/2024
Important - Security information for Zoho Desk ASAP (Android) - Article - Zoho - 16/7/2022
Important update about notification security in Business Messaging SDK - Article - Zoho - 25/12/2025
In focus: Customizing agent details in Radar - Article - Zoho - 31/1/2025
Incoming Threads Report - Article - Zoho - 11/11/2025
Instant Messaging Update | New Integration | Nov '23 - Article - Zoho - 1/6/2024
Instant Messaging Update | Now migrate your WhatsApp Business phonenumber from another BSP to Zoho Desk | Dec'23 - Article - Zoho - 20/12/2023
integrates with Qntrl for effective task management - Article - Zoho - 29/10/2024
Integrating Zoho Desk with Zoho Projects | Enhanced Customer Support - Video - Zenatta - 15/2/2025
Integration for Zoho CRM || Tutorial & Demo - Video - Zenatta - 30/8/2025
integration with Microsoft PowerBI delivers advanced analytics insights - Article - Zoho - 26/11/2025
Introducing accessibility personas for an inclusive Zoho Desk experience - Article - Zoho - 6/8/2024
Introducing Aircall, CallHippo, Vonage, Charm, and 33 more extensions for Zoho Desk - Article - Zoho - 4/9/2022
Introducing Instagram Direct Messages In Zoho Desk Social Module - Segment - Article - Zoho - 11/1/2023
Introducing Integrations with Zoho Desk, Zapier and other minor enhancements - Article - Zoho - 7/4/2025
Introducing My Area Ticket Filters in Help Center - Article - Zoho - 13/9/2022
Introducing Playground, an Exclusive Test Environment - Article - Zoho - 28/12/2025
Introducing the 'Send as Email' option on the Zoho Desk iOS mobile app - Article - Zoho - 6/5/2025
Introducing Zoho Desk integration and a few minor enhancements - Article - Zoho - 7/4/2025
iOS and Android app update: AI powered: Reply Assistance and Refine Messages on IM module - Article - Zoho - 11/11/2025
iOS and Mac app update - Article - Zoho - 10/10/2023
iOS app update - Article - Zoho - 20/12/2023
iOS app update - Rich Text Editor in comments, Hyperlinked Ticket Ids and Default Comment Type - Article - Zoho - 15/2/2025
iOS app update - Share ticket - Article - Zoho - 1/6/2024
iOS app update: Archived ticket list view - Article - Zoho - 27/12/2025
iOS app update: Saved filters and sort options - Article - Zoho - 26/11/2025
Knowledge Base - Primary Departments to Control Article Reviews and Feedback to Ticket Conversion - Article - Zoho - 19/11/2024
KPI Cards for Dashboards - Article - Zoho - 2/12/2024
Layout & Validation rules for quick actions is now supported in the Zoho Desk Android mobile app - Article - Zoho - 27/12/2022
Layout and Validation rules for Quick actions - Zoho Desk - iOS - Article - Zoho - 1/6/2024
Lesson 2 Getting Tickets Into Desk - Video - Workflow Academy - 9/4/2022
Manage tags from within a ticket in the latest version of the Desk iOS mobile app. - Article - Zoho - 16/7/2022
Mandatory Updates To Zoho Desk's Instant Messengers - Article - Zoho - 30/5/2023
Mass Reply Adds Email Templates & Snippets - Article - Zoho - 21/12/2025
Mastering Workflows in Zoho Desk: A Complete Guide - Article - Zenatta - 30/8/2025
Messaging Now Supported in Zoho Desk iOS App - Article - Zoho - 12/11/2022
Meta stops WhatsApp marketing messages to U.S. numbers: What this means for your business - Article - Zoho - 25/3/2025
Monitor Ticket Transition Through Lifecycle Report - Article - Zoho - 29/4/2025
Monthly Release Round-up - August 2023 - Article - Zoho - 19/9/2023
Monthly Release Round-up - July 2023 - Article - Zoho - 22/8/2023
Monthly Release Round-up - November 2023 - Article - Zoho - 26/12/2023
Monthly Release Round-up - September 2023 - Article - Zoho - 24/10/2023
MS Teams Integration Updates - Article - Zoho - 11/2/2023
Multi-channel Customer Support with Zoho Desk - Presentation - Zoho - 26/10/2019
Multilingual functionality - Desk - Article - Zoho - 27/3/2024
New enhancement in the latest version of the Zoho Desk Android mobile app - Article - Zoho - 24/5/2023
New enhancements in the latest version of the Zoho Desk Android mobile app - Article - Zoho - 7/3/2023
New Geolocation Extension For Zoho Desk - Article - Zoho - 11/2/2023
NEW! Zoho Desk Updates for Q1 2025 - Video - Zenatta - 28/4/2025
Optimise your Knowledge Base for enhanced accessibility by adding alt tags for images - Article - Zoho - 31/1/2025
Optimize ticket management with Mass Revoke Blueprint and Skip Reply in Blueprint Transitions - Segment - Article - Zoho - 7/1/2024
Organization Level Permissions for KBs - Article - Zoho - 4/1/2025
Parent-Child Ticketing Enhancements - Article - Zoho - 4/3/2025
Preview field visibility of different user profiles - Article - Zoho - 19/9/2023
PSA - Partial Outage in One of the Zoho Desk EU DC Clusters - Article - Zoho - 24/5/2023
Q1 2025 Updates - Article - Zoho - 12/4/2025
Q2 2025 Updates - Article - Zoho - 11/10/2025
Qwen and Ticket-Based Article Generation - Article - Zoho - 18/10/2025
Radar In Focus: Track customer support metrics using Radar's static reports - Article - Zoho - 21/10/2025
Record History and Ticket Interaction Tab - Article - Zoho - 13/12/2025
Redesigned Data Import - Article - Zoho - 6/12/2025
Related Tickets by Custom Fields for Zoho Desk - Article - Zoho - 27/3/2022
Reports and Dashboards are now together called "Analytics"! - Article - Zoho - 12/4/2022
Restructured the Company Information page into distinct sections - Article - Zoho - 15/2/2025
SalesIQ-Desk integration update: Seamless helpdesk ticket editing in-chat! - Article - Zoho - 5/4/2024
Scan and upload documents to tickets, comments, and activities - Article - Zoho - 19/11/2024
Send & Update Status - Zoho Desk app update (Android and iOS) - Article - Zoho - 10/9/2024
Send mass messages through WhatsApp from the Tickets module - Article - Zoho - 27/12/2025
Serialized Item Tracking in Zoho Desk using NEW Custom Modules - Segment - Video - Zenatta - 27/3/2024
Service Level Agreement (SLA) Tutorial for Zoho Desk - Video - Zenatta - 11/11/2025
Set up a Support Email - Article - Zoho - 9/4/2022
Set up Zoho Desk in 7 EASY Steps - Video - Zenatta - 29/3/2025
Setting Visibility for Macro Rules - Article - Zoho - 20/6/2023
Sharing tickets from within the app is now support in the Zoho Desk Android app - Article - Zoho - 8/3/2022
Spreading Love, One Ticket at a Time - Article - Zoho - 25/2/2025
Support customers from your own domain - Article - Zoho - 5/12/2022
Switching to the new help center domain URL - Article - Zoho - 8/5/2022
The all-new Zoho Desk: Our journey so far - Video - Zoho - 20/12/2022
Ticket list sorting is now supported in the latest version of the Desk Android mobile app. - Article - Zoho - 29/3/2022
Ticket Stage Reports - Article - Zoho - 16/11/2025
Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app. - Article - Zoho - 14/2/2023
Transition to API Credits - Article - Zoho - 4/10/2025
UI and other enhancements in Community module - Article - Zoho - 6/5/2025
Unveiling the SalesIQ Desktop Apps! Now available for Mac & Windows - Article - Zoho - 16/1/2024
Unveils Zia GenAI - Article - Zoho - 31/1/2025
Updates the WhatsApp Conversation-Based Pricing Model - Article - Zoho - 24/5/2023
Users can now notify the contact while adding a 'Resolution' to the ticket. - Article - Zoho - 8/3/2022
View and manage your records in Calls, Events, Tasks, Contacts, and Accounts with Table View - Article - Zoho - 1/4/2025
vs Freshdesk - Article - Zoho - 22/8/2022
vs. Zendesk vs. HelpDesk || FULL Comparison - Article - Zenatta - 27/12/2025
WhatsApp pricing changes: Pay per message starting July 1, 2025 - Article - Zoho - 28/12/2025
Workflows & Automation Tutorial - Video - Zenatta - 28/12/2025
Zia Actions for AI-Powered Workflow Automation - Article - Zoho - 16/11/2025
Zia Insights Now in IM Inbox - Article - Zoho - 11/11/2025
Zoho Analytics Integration for Tracking Billing against Paid Support Agreements - Video - Zenatta - 20/3/2023